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#TechPowersTravel: American Express Global Business Travel Invests in Tech to Become More Resilient and Responsive


Travel Tech on October 26, 2018

American Express Global Business Travel (“GBT”) has invested heavily in building technology that combines travel software with seamless service. Through a combination of building and buying, GBT is working towards a traveler and travel manager experience not previously possible, while supporting clients’ business growth. GBT has also focused on core infrastructure to establish resiliency and continue to make investments to ensure a consistent experience for their customers.

GBT’s core technology platform brings together global traveler preferences and data from business traveler trips and transactions with a vast travel supplier inventory and GBT’s exclusive negotiated rates - all in one place. Furthermore, GBT is committed to exploring how new technologies like artificial intelligence (“AI”) can deliver exceptional traveler experiences and better program management for our clients and bring these technologies to market. What’s most interesting in the tech space is the accelerated speed by which data can be processed. This is at the heart of American Express GBT’s strategy for launching technology in the years to come. All things considered, there is great opportunity via technology to better personalize traveler experiences, ease anxieties about safety and simultaneously encourage policy compliance, and through offerings like Expert Care™, AMEX GBT Mobile app, and Premier Insights™, GBT is equipped to continue to innovate and develop products and services for increasingly complex travel needs.


The #TechPowersTravel series showcases how Travel Tech members have revolutionized the travel marketplace over time through innovating their technology tools to better serve customer needs. This series looks back at game-changing technologies of the past and ahead at emerging technologies, such as AR/VR and the trend towards personalization, that will further change the landscape. With these technological advancements, experiencing travel has become more enjoyable, convenient, personalized and accessible.