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The Stop Online Booking Scams Act: A Solution In Search Of A Problem


TravelTech on March 10, 2016

Hotel Lobby Pushes Legislation To Scare Consumers Into Booking Direct; Congress Shouldn’t Take The Bait

WASHINGTON, D.C. – FEBRUARY 10, 2016 – The Travel Technology Association (Travel Tech), the premier trade association for leaders in online travel innovation released the following statement regarding the introduction of the Stop Online Booking Scams Act. 

“This legislation is a solution in search of a problem,” said Philip Minardi, spokesman for the Travel Technology Association. “The reality is consumer confidence and trust in online travel innovators is higher than ever and there is simply no record of consumer complaint to substantiate AH&LA’s claims. This is a thinly veiled attempt by the hotel lobby to scare consumers into booking direct.”

A recent survey of over 2,015 American consumers found that trust and confidence in online travel companies is at an all-time high with nearly 7 in 10 Americans viewing booking through online travel company platforms as convenient and safe. More and more Americans are choosing to book hotel reservations through online travel company apps and sites (43%) versus booking direct on hotel platforms (40%).

“It is clear that the American public not only continues to rely on online travel companies in order to shop across multiple travel brands in a single place, but that they aren’t buying the hotel lobby’s misguided and false claims. Congress should seek to promote consumer choice and innovation in travel technology, not stifle it with unwarranted and dangerous legislation,” Minardi concluded.

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